It is important to always arrange the exact place of pick up with the driver well in advance of the ride departure time.
If you cannot find the driver at the agreed place of pick up, please take the following steps:
Contact the driver: Use our messaging system or call the driver directly. The contact information is available in the app or in the booking confirmation sent to your email when the ride booking was confirmed.
Contact support: If you cannot get in touch with the driver, please contact our support team. We will assist you as soon as possible.
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