When renting a car through GoMore, it is important to follow the procedures for picking up, documenting, and returning the vehicle as outlined in the rental contract available in our app. Here is how to handle the process:

Picking up the car

The person who booked the car must pick it up from the address shown in the booking confirmation. An additional driver cannot pick up the car unless the primary renter is present.

Rental contract

The rental contract in our app must be filled out both at the start and at the end of the rental. This contract is used to verify the identity of the renter and any additional drivers, and to document the car's condition, existing damages, fuel level, and mileage driven.

How to report damages:

• At the start of the rental: Document the initial state of the car, including any existing damages, using the rental contract. Take photos and note any issues directly in the app.

• During the rental: If any new damages occur or if there are issues with the vehicle, the renter should stop the vehicle and contact roadside assistance or GoMore support immediately.

• Documenting the incident: The renter should gather as much information as possible about how the damage occurred. This information will be crucial for insurance claims and should be noted in the rental contract.

Returning the car

When filling out the rental contract upon the return of the vehicle, check that the car is returned in the same condition as it was at pickup. If the car is damaged, this must be noted in the rental contract.

Final steps:

• Assess and record: Assess the vehicle for any new damages not previously documented. Record these details in the app, including taking photos where necessary.

• Finalise the contract: Complete the rental contract in the app, ensuring all new damages are clearly listed, and confirm everything with the renter before finalising.

Damage processing by GoMore:

• Damage assessment by GoMore: After the damage has been reported in the rental contract, GoMore will review the details and assess the damage.

• Contact and claim processing: GoMore will contact both the owner and the renter to discuss the next steps in processing the claim.

By accurately reporting damages and following these procedures, both renters and owners can ensure a smooth and transparent rental experience. For more detailed instructions or if any issues arise, do not hesitate to contact GoMore support for assistance.