Understanding the cancellation policy for ridesharing is important for both drivers and passengers to ensure fairness and clarity in the booking process. Here is what you need to know about cancelling a ride on GoMore:
The cancellation fees depend on the timing of the cancellation relative to the scheduled departure time:
More than 24 hours before departure: Free cancellation
Between 3 and 24 hours before departure: 50% of the ride's price is charged
Less than 3 hours before departure: 100% of the ride's price is charged
This cancellation policy applies only to confirmed bookings. Pending requests can always be cancelled without any fee.
As a driver, you have the ability to cancel at any time. If you cancel, your passenger will not be charged a cancellation fee. However, please consider the inconvenience this may cause to your passengers:
Communicate effectively: If you must cancel, provide your passengers with a reason and cancel as early as possible to allow them to make alternative arrangements.
Payment processing: When a booking is accepted, the amount is charged to the passenger’s payment card. The payment is transferred to the driver 24 hours after the ride has been completed. Within this period, passengers can dispute the charge if the ride did not occur due to the driver’s circumstances.
Refunds: If a ride is cancelled before it takes place, refunds are automatically processed back to the passenger’s bank account. Refunds typically occur within 1-2 banking days, depending on the bank’s processing times.
No off-system transactions: Drivers should never transfer money to other GoMore users outside the system in the event of a cancellation. If a ride does not happen, or a passenger does not show up, you should instead file a report on the ride through the GoMore platform.
For any further questions regarding the cancellation policy or if you need assistance with a specific issue, please contact GoMore support. We are here to help you navigate through these processes.
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