Ratings are an important part of our community, helping to build trust and ensure a positive experience for all users. Here is what you need to know about how ratings work and why they matter.
Ratings on GoMore are feedback scores given by users after completing a booking. After each booking, both parties are prompted to rate each other. This system fosters transparency and helps users make informed decisions.
After service completion: Once your booking is complete, you will receive a prompt to rate your experience.
Leave a rating: You can rate your experience on a scale from 1 to 5 stars, where 5 stars is the highest rating. You also have the option to leave a written review detailing your experience. For rentals, renters also have the option to review a car owner on several parameters including cleanliness of the car, communication with the car owner and maintenance level of the car.
Receive ratings: Similarly, you will be rated by the other user. This helps build your reputation within the GoMore community.
Builds trust: Ratings provide an insight into the behaviour and reliability of users, helping others feel more secure when choosing whom to transact with.
Improves service quality: Feedback helps our users know how they are performing and what they could improve upon, enhancing the overall quality of services on GoMore.
Informs decisions: High ratings can be a deciding factor for users when choosing among multiple rental options.
Yes! You can view your overall rating and read reviews from other users in your profile. This transparency helps you understand how you are perceived within the community and where you might need to make improvements.
A low rating can happen for various reasons, but it is not the end of the world. Consider it as constructive feedback. Here are a few tips:
Reflect on the feedback: Try to understand what might have led to the low rating and reflect on how you can improve future interactions.
Improve: Implement changes that could enhance your future GoMore experiences. This could be anything from improving communication to adjusting how you manage bookings or handle the vehicle.
Engage more: The more positive interactions you have, the better your overall rating will become. Focus on providing excellent service to boost your score.
Ratings are typically permanent as they reflect a user’s honest experience. However, if you believe a rating was given unfairly or as a result of a misunderstanding, you can contact GoMore support. We review such cases carefully and may intervene if the feedback violates our content guidelines or is found to be wrong.
Ratings are more than just numbers; they are a reflection of your reputation and trustworthiness on GoMore. Engaging positively and respectfully with other users, maintaining good communication, and being reliable are the best ways to ensure you receive positive ratings.
For any questions or assistance with the ratings process, do not hesitate to contact our customer support team. Happy sharing!
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